VALUCARE NEWSLETTER

14 YEARS OF BUILDING UP SUCCESS

July 2011

Our benchmark is always our customers. We try to be in touch with our members and find out from them their needs. Service excellence has always been our goal because we believe that there is simply no substitute for value and no better sense of fulfillment than having happy and satisfied customers. We continuously find ways on how to improve our operations to make sure that we deliver what we commit. Our own 24/7 call center was set-up to assist our clients, we have assigned more hospital liaison officers in major and tertiary hospitals for us to be always there as and when needed.

Moving forward in 2011

January 2011

This 2011, I call on each one of ValuCare’s officers and staff to renew their commitment to the compa-ny’s continuous thrust of striving for service excellence. ValuCare’s remarkable growth can be attributed primarily to its focus on giving quality service to its members as attested to by a 90-percent retention rate of business . Our customers, composed of members, sales intermediaries, and healthcare providers are our benchmark. We always keep in touch with them for us to know their needs as well as to get feedback as to how we can further improve our delivery of service.

VC Goes Green At 13!

July 2010

More than 40 officers and staff of ValuCare trekked the La Mesa Wa-tershed in Quezon City to plant 100 trees as part of the company‟s commem-oration of its 13th year anniversary. Headed by COO Rose-marie U. Yu and SVP Armando S. Macalino, the group braved the cloudy June 20, 2010 morning to make their own contribution in main-taining and improving the reserve. Recognizing that forests play a major role in pro-moting and maintaining the health of watersheds, ValuCare joined the Bantay Kalikasan initia- tive to help in the rehabili-tation of the Watershed which is the primary source of drinking water of about 12 million Metro Manila residents.

VC Vision 2010: A Look Ahead

January 2010

Despite the global economic insta-bility last year, ValuCare modestly surpassed its targets in both sales and human resource development. 2009 has been a year of mixed challenges and achievements for Philippine HMO industry. For some, economic difficulties left them fighting for survival, whereas others continued to grow as more filipinos realized the importance of health insurance. Members of the AHMOPI became more cohesive. Although the prospects are uncer-tain, ValuCare is optimistic and upbeat in its plans for this year. The sales target is pegged at an all time high, satellite clinics will be put up, mobile APE will be acquired, and advanced employee trainings will hap-pen. The VC System is expected to be completed by the second quarter, and so with the new website, the vision for 2010 is a bigger and better ValuCare, slowly rising to be a leader in the industry as it continues to do its mission and be true to the saying “constancy to purpose makes a business succeed”.

Valucare Celebrates its 12th Year!

July 2009

Valucare is on its 12th year. Last June 16, a simple ceremony was held to celebrate the anniversary. The activity kicked off with a mass officiated by Fr. Jerry Tapiador. This was followed by a short program where Ms. Rosemarie Yu, the COO/EVP, was given a Loyalty Award for her 10 years of service to the company. A sumptuous feast was shared by the officers, employees and guests afterwards. In her speech, Ms Yu recognized that Valucare has arrived at another threshold as it moves toward its 13th year of business. She cited that since it started, the company’s aim has always been to provide world class solutions and services in the field of HMO.