VALUCARE PRIVACY POLICY

Value Care Health Systems Inc. (VALUCARE or the “Company”) is committed to providing quality and holistic healthcare and related services to you. We are also dedicated to uphold the safety and confidentiality of the Personal Information of all our data subjects.

OUR SERVICE

Valuecare is a Health Maintenance Organization (HMO) that offers a variety of healthcare services to our members via a comprehensive network of providers, including hospitals, clinics, physicians, dentists, diagnostic centers, and other healthcare professionals (collectively referred to as “Providers”). In order to deliver these services efficiently, our healthcare providers may collect, process, and share your information with us to ensure that healthcare services are readily available whenever you need them.

You have the right to know how this Company manages and utilizes your health information. Accordingly, this Privacy Notice (“Notice”) is designed to inform you about our policies on the collection, use, disclosure, retention, sharing, and destruction of Personal Information belonging to our customers, clients, and our personnel. This policy applies to all your personal data, regardless of whether it is in written or electronic form, created by the Company, your attending physician, your employer, your insurance provider, or any member of our Company Personnel.

VALUCARE has established this Notice to ensure that we adhere to all required standards for the protection of Personal Information, in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations, and other relevant laws and regulations, including directives and advisories from the National Privacy Commission (NPC).

YOUR PERSONAL DATA UNDER THIS NOTICE

Under the DPA, Personal Information encompasses any data, whether or not recorded in a material form, from which your identity can be clearly and directly established by the entity holding the information, or when combined with other data, would directly and clearly identify you as an individual. This includes, but is not limited to:

Personal Contact Information: Includes your name, address, email, phone number, or other details that allow Valucare to reach you.
Demographic Information: Such as gender, date of birth, age, and civil status.
Government-Issued Identifications: Includes details like your Social Security System (SSS) number, Tax Identification Number (TIN), Philippine Health Insurance (PhilHealth) number, Pag-IBIG (Home Development Mutual Fund) number, passport number, National Bureau of Investigation (NBI) clearance number, etc.
Financial Information: Bank details necessary for processing payments for your account.
Medical History and Profile: Current health conditions, diagnoses, medical orders, and records.
Emergency Contacts: Contact names, addresses, and telephone numbers.
Professional Information: Relevant for medical affiliates and/or employees with professional licenses.
Non-Personal Information: Data provided by your device, including the Internet Protocol (IP) address, geolocation, operating system, browser type and version, and other machine identifiers.
Customer/Client Feedback: Includes opinions, comments or suggestions about our products and services, and voice recordings captured during interactions with our contact center.

Additionally, your Personal Information encompasses Sensitive Personal Information, which includes the following:

Your race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
Your health, education, genetic or sexual life, any proceeding for an offense committed or allegedly have been committed by you, disposal or such proceedings or the sentence of the court in such proceedings;
Personal identifiers issued by a government agency peculiar to you which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
Other information established by law to be kept classified.

HOW AND WHEN WE COLLECT YOUR PERSONAL INFORMATION

Your Personal Information can be collected through various methods such as interviews, application forms, correspondence, over the phone, by email, and through our website at https://valuecarehealth.com/. The Personal Information we hold primarily consists of details you or your authorized representative have directly provided to us. Additionally, we may receive information from third parties, such as employers and insurance providers.

We gather your personal data from a variety of sources, including documents and communications that you have directly submitted to us, publicly available resources (such as social media accounts), and third parties, as detailed below:

When you complete your application forms, agreements, and other similar documents;
Through interactions with our website, mobile applications, and other web-based platforms;
While availing of our products and services through our affiliate network;
When you contact our customer service representatives with inquiries, complaints, or service requests;
From your employer and/or insurance providers as part of the medical and healthcare benefits provided to you;
From the principal member if you are listed as a dependent;
Through the use of our website and electronic platforms, including third-party web analytics tools that utilize cookies to collect anonymous information related to your activities on our pages and website network.

Additionally, we collect your personal information from other commercially or publicly available sources, such as published directories and public documents. We may also receive personal information from third parties and other sources that have either obtained your consent to share it or are legally permitted to provide us with such information.

If you are providing us with personal data of individuals other than yourself, you confirm that you have obtained their consent for this disclosure in accordance with the Data Privacy Act.

USE AND PROCESSING OF PERSONAL INFORMATION

We collect and utilize your personal information primarily to facilitate transactions and manage your healthcare benefits provided by Valucare. Additionally, your information is used for reporting, analytical studies, and other necessary activities permitted or mandated by law.

By sharing your personal information, we aim to deliver top-notch healthcare services and enhance your customer experience. For example, we might delegate the upkeep of our database and website to third parties, or share your details with our network of hospitals, clinics, and physicians to ensure you receive timely and appropriate medical care. We ensure that we share only the necessary information with our representatives to enable them to perform their duties effectively and within legal boundaries.

The specific purposes for which we collect your personal information include:

Processing, reviewing, and approving applications for enrollment, employment, affiliation, or coverage in any of our products and services.
Processing transactions, availments, reimbursements, claims, and online payments related to our products and/or HMO services.
Reviewing and approving applications for accreditation from agents and/or brokers.
Complying with Philippine laws, including those aimed at preventing money laundering, such as the provisions of the Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended) and implementing ‘know-your-customer’ requirements and sanction screening checks.
Conducting research to review, develop, and improve our products and services.
Performing profile analysis, behavioral modeling, and analytics to better understand customer needs, preferences, and market trends, thereby improving and tailoring our product and service offerings.

Rest assured, our commitment to your privacy and the lawful handling of your personal information is paramount, and all activities are conducted with the utmost integrity and in compliance with applicable privacy laws.

WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?

ValuCare ensures that its personnel have an appropriate level of access to your personal information, strictly necessary to meet your needs and deliver the services you have availed. Also, in the process of delivering services under the agreement you or your employer or insurance provider have signed with us, we typically work with third parties, which may include but are not limited to our parent company, affiliated companies, subsidiaries, financial advisors, and both affiliated and non-affiliated third parties and service providers, both locally and internationally (collectively known as “representatives”).

We may need to share your personal information with our representatives for legitimate business purposes we believe are beneficial to you. This may include, but is not limited to, outsourced processing of our transactions, profiling, historical statistical analysis, or other necessary actions to provide you with our services or to fulfill your obligations under the agreement you or your employer have entered into with us.

We commit to never sharing, selling, or disclosing your personal information to third parties outside of our representatives unless you have explicitly consented to such sharing.

Valucare ensures that whenever your information is shared, our representatives adhere to the Data Privacy Act through the implementation of appropriate technical or organizational measures.

HOW DO WE SECURE AND PROTECT YOUR PERSONAL INFORMATION?

Our Privacy Notice applies to your Personal Information that we have collected. VALUCARE creates and maintains a record of your Personal Information in its offices to serve you better. Under the DPA, VALUCARE is likewise required to protect your Personal Information, and to process such data only in accordance with the following data privacy principles:

Transparency: We are obligated to inform you of the nature, purpose and extent of why we are processing of your Personal Information, including the risks and safeguards involved, the identity of the persons involved in the processing of your Personal Information, your rights as data subject, and how these rights can be exercised.
Legitimate purpose: We will only process your Personal Information for a legitimate purpose, compatible with our declared and specified purpose, and not contrary to the law, accepted morals and public policy.
Proportionality: We will process your Personal Information as adequate, relevant, suitable, necessary and not excessive in relation to the declared and specific purpose.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification or disclosure. We strictly enforce our Privacy Policy and have put in place technical, organizational and physical security measures that are designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to dispose or permanently anonymize the said data. However, most of the personal information is or will be stored in files that will be kept by us for the minimum period provided under existing laws and regulations.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

Under the Data Privacy Act, we recognize and respect your rights regarding your personal information. You are entitled to:

Be informed about the processing of your personal information.
Access your personal information held within our systems.
Object to our collection or processing of your personal information.
Rectify or correct inaccuracies in your personal information.
Request the erasure or blocking of your personal information in our systems.
Secure a copy of your personal information for your further use.
File a complaint if you believe there has been a breach of your data privacy rights.
Seek indemnification for damages resulting from incorrect, incomplete, outdated, falsely obtained, or unlawfully processed personal data, based on a final decision.

Additionally, you may opt into or out of our mailing lists for services, announcements, or marketing communications. Please be aware that opting out and requesting the removal of your personal data may impact our ability to deliver optimal healthcare services to you.

HOW CAN I ACCESS MY PERSONAL INFORMATION?

You may gain access to the Personal Information that we have lawfully collected from you in order to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing and we will respond to you within a reasonable timeframe. Please take note that our ability to respond to your request may depend on the circumstances regarding our collection of your Personal Information. We may charge a reasonable administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information. On another note, we may be restricted by law or certain regulation from giving you access to a Personal Information without proper authorization as required by law or existing regulations.

LINKS TO OTHER WEBSITES

Our website may contain links that enable you to easily visit other websites of interest. However, once you have clicked a link that leads you away from our site, please take note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you have provided while visiting such sites. Moreover, such sites are not governed by this privacy statement. Therefore, we advise you to exercise caution and read the privacy statement (if applicable) of the website/s that you are visiting.

CHANGES TO THE PRIVACY NOTICE AND PRIVACY POLICY

From time to time, we may change or update our Privacy Notice or Privacy Policy and related practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or for other legitimate purposes.

KNOW MORE

As data subjects, you are afforded certain rights in relation to your Personal Information under the Data Privacy Act of 2012. As such, we constantly ensure that we have your consent to collect, use, disclose, retain and dispose your Personal Information for the purposes that we have identified. You have the right to be informed of these specific rights, to object to the processing of your Personal Information, to access, update and correct your Personal Information, and to withdraw your consent and/or edit your consent preferences at any time.

If you wish to have access to your Personal Information from our records and/or believe that your Personal Information is/are incomplete, not up-to-date, or inaccurate; or have any queries or complaints about our Privacy Policy, you may get in touch with the VALUCARE’s Data Privacy Officer through the contact details provided below:

Address: #33 Meralco Ave. Brgy. San Antonio Pasig City
Telephone: +632 8702-3388 loc. 4314
E-mail: dpo@valuecarehealth.com

Your rights as data subject are provided in Section 16 of the DPA, which
you may access here: https://www.privacy.gov.ph/data-privacy-act/#16.

You may also contact the National Privacy Commission through the following contact details:
Address: 5th Floor, Delegation Building
PICC Complex, Roxas Boulevard, Manila, Philippines 1307
Phone: +632 8234-2228
E-mail: info@privacy.gov.ph
Website: https://privacy.gov.ph